Terms of Service

By creating an account or using the HaatBazar platform — whether through our website, mobile app, or physical Haat Points — you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

These terms apply to all users including buyers, sellers, and visitors.

You must be at least 16 years old to use HaatBazar. By using the platform you confirm that:

• You are at least 16 years of age.
• You have the legal capacity to enter into a binding agreement.
• You are not prohibited from using the platform under applicable Nepali law.

To buy or sell on HaatBazar, you must create an account. You agree to:

• Provide accurate, current, and complete information.
• Keep your account credentials secure and not share them with others.
• Notify us immediately if you suspect unauthorised access to your account.
• Be responsible for all activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these terms or that are used for fraudulent purposes.

When you purchase an item through HaatBazar:

• All items are inspected and graded by our staff before listing.
• The listed price is final — no hidden fees at checkout.
• You may reserve an item online and pick it up at HaatBazar Pokhara within 48 hours. If you do not collect within 48 hours, the reservation is cancelled.
• All purchases come with a 7-day return window. See our Return Policy for full details.
• HaatBazar is not responsible for how you use an item after purchase.

When you sell an item through HaatBazar:

• You must bring the item to HaatBazar Pokhara in person.
• You must present a valid government-issued ID. We check all sellers against stolen-goods databases.
• You confirm that you are the rightful owner of the item and have the right to sell it. Selling stolen, counterfeit, or prohibited goods is a criminal offence and will be reported to authorities.
• Our staff will grade your item and make an offer. You may accept or decline. If you accept, you are paid immediately on the spot.
• Once you accept an offer and receive payment, the transaction is final. You cannot reclaim the item.

You may not bring the following items to HaatBazar:

• Stolen goods or items with removed/altered serial numbers
• Counterfeit or replica goods
• Weapons, ammunition, or explosive devices
• Controlled substances or drug paraphernalia
• Items that violate intellectual property rights
• Hazardous materials
• Adult content or items of a sexual nature

We reserve the right to refuse any item at our discretion. Attempting to sell prohibited items may result in account suspension and referral to law enforcement.

HaatBazar earns a margin on items we buy and resell. There are no listing fees or commissions charged to sellers — you receive the agreed offer price in full. Buyers pay the listed price with no additional charges.

Payments are processed via cash, eSewa, or Khalti. We do not store your payment card details. Payment disputes should be raised with us within 48 hours of the transaction.

All content on the HaatBazar platform — including the logo, design, text, and code — is owned by or licensed to HaatBazar. You may not reproduce, distribute, or create derivative works without our written permission.

By submitting photos or content to the platform, you grant HaatBazar a non-exclusive, royalty-free licence to use that content for platform operations and marketing.

To the maximum extent permitted by Nepali law, HaatBazar is not liable for:

• Indirect, incidental, or consequential damages arising from your use of the platform.
• Loss of data, revenue, or profits.
• Any harm resulting from items purchased after they leave our Haat Point.
• Platform downtime or technical errors beyond our reasonable control.

Our total liability to you for any claim shall not exceed the value of the transaction giving rise to that claim.

If you have a dispute with HaatBazar, please contact us first at support@haatbazar.com.np. We aim to resolve all disputes within 7 business days.

These terms are governed by the laws of Nepal. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of Kaski District, Gandaki Province, Nepal.

We may update these terms from time to time. Material changes will be communicated by email or platform notice at least 14 days before they take effect. Continued use of the platform after that date constitutes your acceptance of the updated terms.